How Often are Transactions Updated in my Account?

Transactions are updated as trades are made. Once you have made trades you will be able to view them in ‘My Portfolio’ page. You will be able to see past and current trades and their outcomes.

Can I Add Credit Cards to my Account?

Yes, you can add or replace credit cards to your account in order to deposit and withdraw.

Can I Open Multiple Accounts?

No, Banc De Binary does not allow more than one account per name and credit card.

Can I Change my Account Information?

Yes, log in to your account and click on My Account. In the menu please find the Personal Details page, where you will be able to edit your banking and personal information.

How Can I View my Account?

You first must log in to your Banc De Binary account. Click My Account and here you can view all of your account details.

What are The Reasons a Credit/Debit Transaction Could be Declined?
  1. Address differentiation - Address on credit/debit card statement does not match the address submitted on the transaction.
  2. Credit/debit card limit - A credit/debit card bank has the ability to red flag large transaction amounts to prevent fraudulent charges.
  3. Wrong security code - Issuer’s security card code does not match the card code submitted on the transaction. Please contact our customer support team 24/7 if you are experiencing any difficulties.
What is a SWIFT Code?

A SWIFT code is the unique identification code of a particular bank that is used when transferring money between banks. Your bank can tell you what its SWIFT code is. If the SWIFT code comprises only eight digits, you will have to insert XXX at the end.

What Currencies can I Use in My Account?

US Dollar , Euro , British Pound Sterling or Chinese Yuan may be used in the account. Please note that you cannot change your currency selection after registration.

Are my Banc De Binary Profits Taxable?

Banc De Binary customers are responsible for their taxation liabilities, if any, at their place of residence.

Why Were my Two Withdrawal Requests Combined?

We reserve the rights to combine any withdrawal requests made within 48 hours using the same payment method into one payment. We also reserve the rights to refund traders via the original payment method used when initially funding the trading account.

Are There any Withdrawal Fees?

No, Banc De Binary never charges a service fee for withdrawals or any financial transactions. However it is possible that your financial institution will charge for the transfer of funds, and so we advise you to check directly with them.

What Documents are Required for First Time Withdrawals?

Before withdrawing funds, your account must be verified. We require:

✓ Colour copy of a valid Government issued Photo I.D., front and back (i.e. Identification Card/ Driver’s License/ Passport)

✓ Colour copy of a Utility Bill no more than three months old, in your name showing an address matching the address on the Photo I.D. (i.e. Water/ Gas/ Electric/ Phone Bill or Bank Statement)

 

How Long does it Take to Withdraw Money

Withdrawals are typically processed by Banc De Binary within 2 working days. Then, if withdrawing by Moneybookers your funds should reach you within the same day. When withdrawing by credit/debit card or bank wire, the processing banks will usually transfer your funds to you in 2 - 5 working days. Delays beyond our control might occur due to third party withdrawal payment methods.

How can I Withdraw Funds from my Account?

Simply log in to your account, click on the My Account tab on the tool bar at the top of the page, then click on Withdrawal Requests on the drop-down menu.

Does it Matter Which Deposit Method I Choose? How do they Work?

It is your choice which deposit method suits you best, although it is worth considering the amount you wish to deposit and whether you wish to begin trading immediately. For a detailed breakdown of the different deposit methods and their advantages, please refer to the Deposit Methods page.

How Will the Charges Appear on my Credit Card Statement?

Your credit card charges will be posted under *Banc De Binary. If your credit card deposit was made via Moneybookers, it will appear on your statement under *Moneybookers.

Is There a Maximum I can Withdraw from my Account?

No, you may withdraw all of your funds at any time to either your credit card or bank account.

Is There a Minimum Re-deposit?

Yes, the minimum re-deposit is $250.

Is There a Maximum Deposit?

No, there is no maximum deposit.

What is the Minimum Opening Balance?

In order to have an account with Banc De Binary you must deposit a minimum of $250.

How Long Until my Funds are Received?

All methods except for wire transfers are instant and will appear on your trading account balance within minutes of your transaction. Wire transfers normally take 2-3 business days.

How do I Deposit Funds Into my Trading Account?

Depositing funds into your trading account is fast and secure. Log in to your account, go to My Account and click deposit. There are various methods with which you can fund your account. Choose what suits you best from:

  • Bank Wire Transfer
  • Credit Card
  • Third Party Credit Card
  • MoneyBookers
Is It Safe?

We take your financial security very seriously. Banc De Binary conducts transactions using EV SSL with 256 BIT Encryption so that your experience with us is as safe and trustworthy. EV SSL is used by companies including Bank of America and PayPal. If you have any concerns about your financial security online, please do not hesitate to contact us for further information.