There are many reason your account could be on pending.  Please contact Customer Support on either live chat or via email at [email protected] for assistance.

Our Compliance Department generally responds in 24-48 hours.

Our Compliance Department generally responds in 24-48 hours.

Please contact us on Live Chat if you have any questions.

Please follow these two steps:

1) Scan or photograph the following documents in color:

• Valid Government issued photo ID, front and back (i.e. Identification card, driver license or passport)
• Utility bill less than six months old, showing your name and address (i.e. Water bill, gas bill, electric bill, land-line phone bill or bank statement)    
• Only if you deposited by credit card – Front of credit card showing the name, expiry date and last 4 digits on the front, and back of credit card showing the signature. For your reassurance, please ensure that all other details are concealed.

2) Submit the documents

• Upload them online by logging in to your trading account and clicking on the “My Account” page then the “Upload Files” tab

To learn more,  please see our required documents page

Please send verification documents via e-mail to [email protected]

Documents submitted for verification can be in any of the following formats:

JPG, GIF, BMP, PNG, PDF

It may be that the file size is too large to upload to our site.

Please try emailing it to [email protected]. If you still have problems, please contact us via Live Chat.

We need both sides of the ID as it is the requirement of our Regulators.

Please allow us to apologize for the delay in verifying your trading account.

You can contact us on the Live Chat so we can help speed up the process.

If you cannot submit a Utility bill in your name please provide us with one of the following documents:

• A Bank Statement or Credit card statement no more than 6 months old  showing your name, address, date and the company that sent the letter.
• A proof of residence issued by the official authorities in your country.
• Or if you are unable to produce any of the documents listed above, we ask that you have a notarized statement stating your name and current address.

To submit documents, please:

Log in to your account and then click here to upload them directly to your account.

For the full list of required documents, click here

Before you can start trading, it is important to verify your trading account and submit a signed declaration of deposits.
Please contact us on Live Chat for further information, or email us on [email protected]